This Privacy Policy explains how PMU Wave Inc. ("PMU Wave", "we", "our", or "us") collects, uses, stores, and shares personal information when you use our web or mobile applications (the "Service").
1. Information we collect
We collect the following types of data:
a) User account data (businesses using the app)
- Name, email, phone number
- Business name, address, industry
- Login credentials
- Billing and subscription details (if applicable)
b) Client data (your customers)
- Name, contact details, appointment info
- Photos, forms, and procedure history
- Aftercare communication preferences
- Review and feedback submissions
c) Usage data
- Device and browser type
- IP address, time zone, cookies
- Pages viewed, features used
2. How we use the information
We use collected data to:
- Provide and improve our platform
- Facilitate appointment bookings and client records
- Send automated emails and reminders
- Process payments and manage subscriptions
- Respond to support inquiries
- Detect and prevent misuse or fraud
- Comply with legal obligations
3. Legal basis for processing (for EU/UK users)
We process personal data under the following legal grounds:
- Contract: to provide the service
- Consent: for aftercare messages and photo uploads
- Legal obligation: to comply with laws
- Legitimate interests: to maintain the security and functionality of the platform
4. Sharing and disclosures
We do not sell your data. We may share information with:
- Service providers (e.g., email systems, hosting platforms, analytics tools)
- Legal authorities if required to comply with the law
- Business transfers if we undergo a merger, acquisition, or sale
A full list of subprocessors is available upon request.
5. Data storage and security
- Your data is stored securely using modern cloud infrastructure with encryption in transit and at rest.
- We apply industry-standard safeguards to prevent unauthorized access.
- You are responsible for maintaining backups of critical client information.
6. Data retention
- We retain account and client data as long as your account is active.
- Upon request or account closure, your data will be deleted after 30 days, unless legally required to retain it longer.
- You can export your data at any time from your dashboard.
7. Your rights
Depending on your region, you may have rights to:
- Access your personal data
- Correct or delete your information
- Object to or restrict data processing
- Request data portability
- Withdraw consent at any time
To exercise any of these rights, email us at hello@pmuwave.com.
8. Cookies and tracking
We use cookies to:
- Remember user preferences
- Measure site traffic and usage
- Provide secure login sessions
You can control cookies through your browser settings.
9. Communications
By using the Service, you may receive transactional or service-related messages (e.g., confirmations, reminders). You may also opt into marketing emails, which you can unsubscribe from at any time.
10. International data transfers
If you are located outside the United States, your data may be processed and stored in the U.S. or other countries. We use contractual safeguards such as Standard Contractual Clauses (SCCs) for cross-border transfers.
11. Children's privacy
The Service is not intended for use by individuals under 18. We do not knowingly collect personal data from children.
12. Changes to this policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you via email or an in-app notice. Continued use of the Service after changes means you accept the updated policy.
13. Contact us
If you have any questions about this policy or your data, contact:
PMU Wave Inc.
8 The Green, Ste A
Dover, DE 19901
Email: hello@pmuwave.com